Frequently asked questions
Q. Are all the pieces offered for sale by The Prop Gallery authentic?
A. Every piece offered by The Prop Gallery have been researched by our dedicated team of experts and where necessary we will liaise with industry professionals in order to further research the history of a particular piece. Such is the level of research we do The Prop Gallery is happy to offer a lifetime money back guarantee should the piece be proved to be inauthentic.
Q. How often are new pieces added to the website?
A. New pieces are added to the website twice weekly, on Tuesday and Thursday at 16:00 (GMT).
Q. Do you provide me with a certificate of authenticity (COA)?
A. Every item sold by The Prop Gallery is accompanied by our COA which is hand signed by one of our company directors and embossed with our company seal.
Q. Can I spread the cost of an item?
A. The Prop Gallery is pleased to offer interest free payment plans on items over £400.00, please visit our payment plan page for more information.
Q. Can I return an item?
A. Generally all sales are final however should there be an issue we will do our upmost to accommodate your needs.
Q. Will you buy items that I am looking to sell?
A. The Prop Gallery is always interested in purchasing any production used pieces you may have for sale although the provenance must be excellent. Please contact us to discuss your items.
Q. Can you sell items on my behalf?
A. The Prop Gallery is pleased to offer a consignment service for your items although the provenance must be excellent, please contact us to further discuss selling your item on consignment.
Q. Would you consider trading for other props and costumes?
A. The Prop Gallery may be interested in trading for other items although the provenance must be excellent, please contact us to further discuss your items.
Q. How do I order an item from the website?
A. Please visit our walkthrough page for a guide to ordering a product from the website.
Q. What payment methods may I use?
A. We are happy to accept payments by PayPal and by debit or credit card through the secure server on our website. Alternatively payments are accepted by wire transfer, please contact us to arrange the latter.
Q. Is there VAT to pay on top?
A. All prices in GBP include 20% Value Added Tax (VAT) which is payable if you are a resident of the United Kingdom. VAT is not payable if you reside outside the United Kingdom and prices displayed in USD are excluding VAT, as of January 1st 2021 this includes residents of the European Union (EU). Our checkout system will use your location details to ensure that the pricing is correct at the time of checkout.
For residents outside the United Kingdom prices can be viewed excluding VAT in USD by selecting from the drop down menu located in the top right corner of any page, please note this currency conversion is for your convenience and any orders will be processed excluding VAT in GBP
Q. How will my items be shipped to me?
A. All products for sale on the website have been allocated to one of our pre determined shipping bands meaning that a shipping cost is provided at checkout so there is no delay in your order. For more detailed information please visit our shipping page.
Please note that for overseas customers all packages will be marked with the full value of the item and The Prop Gallery cannot be held accountable for any customs fees, import taxes or any other associated charges incurred, these are the sole responsibility of the customer.
If you have any further questions that are not covered here please contact us.